1. What services does Direct Study provide?
We offer comprehensive settlement assistance including airport pickup, SIM card activation, bank account setup, accommodation arrangements, transport card setup, internship/job connections, tax file number assistance, and health insurance support.

2. Who is eligible to use Direct Study services?
Our services are designed exclusively for international students planning to study in Australia.

3. How do I book a service with Direct Study?
Booking can be done through our website or by contacting our support team directly via web chat. We recommend booking at least a few weeks before your arrival.

4. Are there different service packages available?
Yes, we offer various packages ranging from essential settlement support to premium and luxury packages tailored to different needs and preferences.

5. What is included in the luxury package?
The luxury package includes luxury car airport pickup, 24/7 personal concierge, accommodation in 5-star hotels or serviced apartments, academic advising, private city orientation tours, premium lifestyle services, and childcare or schooling placement support.

6. Can Direct Study help me find part-time work or internships?
Yes, we connect students with trusted local employers for internship and part-time job opportunities.

7. How is pricing structured?
We offer transparent pricing with clear service fees.

8. How do I contact Direct Study for support during my stay?
Our team is available via email, phone, and direct messaging through our platform for ongoing support.

9. What measures are taken to ensure service quality?
We partner only with reputable local providers and continuously monitor service standards to ensure reliability and satisfaction.

10. What makes Direct Study different from other student settlement services?
Our over 15 years of experience, personalized concierge-style support, and comprehensive range of services focused solely on international students set us apart.